AI

Using AI to Provide a More Human Claims Experience

The robots are coming—and in some cases, they’re here. Advancements in generative artificial intelligence are enhancing claims processes in many ways, from improving First Notices of Loss (FNOLs) to analyzing videos and images to assessing damage quickly. With all of …

Viewpoint: Generative AI in Insurance Isn’t Working

The insurance industry is at a pivotal moment in embracing generative AI. According to the ISG Pulse Check State of the European Insurance Industry 2024, insurance firms are actively engaged in generative AI transformations and currently comprise nearly a quarter …

Leveraging Artificial Intelligence in Claims Processing: A Balanced Perspective

Imagine a world where insurance claims are processed instantly with accuracy and minimal manual intervention. Yes, that is the promise current artificial intelligence revolution has made in claims processing. But as with any modern technology revolution, there are challenges, and …

Viewpoint: AI’s Heroic Impact on Extreme Weather and NatCat Events

Hundred-year storms. Record wildfires. Unexpected tornados. These and other extreme weather and national catastrophe events are happening more often today due to climate change. While the impacts of climate change have been unfolding over the last several decades, they’ve intensified …

How GenAI is Improving Claims Efficiency and Customer Experience

Just over one year into the generative artificial intelligence (GenAI) revolution, businesses in virtually every industry have been grappling with how, exactly, to convert the sizzle around the technology into real-world, practical applications that drive quantifiable results. While the hype …

CEO Viewpoint: Unlocking the Potential of Generative AI in Insurance

Generative artificial intelligence (AI) has sparked a lot of interest from insurers and reinsurers because of its potential to revolutionize innovation, cut costs and improve the customer experience. Generative AI (or “Gen AI”) is the term used for technology that …

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