FORTIS “Goes Live” with FINEOS Disability Claims Management System

FINEOS Corporation, a leading innovator of insurance and banking software, has just announced that Fortis Benefits Insurance company has gone live with its multi-channel intake and claims management system, FINEOS Disability Claims Manager.

Implemented over nine months, the solution has enabled Fortis Benefits, based in Kansas City, Missouri, to migrate its disability claims managementprocess to a highly efficient, customer-focused workflow system.

With a single online view of claims file information across the
organization, FINEOS Disability Claims Manager allows multiple people to view and work on claims at the same time, which makes for faster, more accurate claims decisions. Better management information also helps in managing the company’s claims pipeline, and enables actuarial staff to make more informed decisions. Customer service is improved by providing staff with immediate access to the reporting and data they need for service queries.

Having implemented the first phase of the FINEOS Disability Claims Manager solution in its central Benefit Center, Fortis Benefits is already realizing some benefits. According to Mary Anne Brazeal, Project Manager, Fortis Benefits: “The FINEOS solution makes for better claims outcomes, which means better decisions being made at the right moment in time in the claim. This creates a win-win for both our company and for our employers and claimants.”

Michael Kelly, CEO at FINEOS, stated: “We’ve built this solution on three sound principles: our expertise in the disability claims arena; our proven industry-standard technology architecture; and, finally, the power of our workflow automation, which can intelligently orchestrate the various tasks and relationships involved in short-term and long-term disability claims.It’s great to see Fortis Benefits enjoy the benefits of our sound technology platform.”

Commenting on the go-live, Leo Corcoran, Sr. VP for Business
Development, FINEOS, indicated that “Put simply, this solution enables Fortis Benefits to manage its disability claims more efficiently because its staff are able to make better decisions in a more timely fashion. This means faster turnaround and can only lead to increased customer satisfaction.”

The second phase of the project will roll out the solution to Fortis
Benefits’ remote Benefit Centers. FINEOS will also provide Fortis Benefits with a work-processing tool that will enable super business users to create and define work processes from start to finish. Fortis Benefits will look to refine some of its claim management business processes. It will use the FINEOS workflow tool, which is driven by context-based decisioning, to determine and drive the execution of these processes.

Built on the FINEOS Technical Architecture, FINEOS Disability Claims Manager uses IBM’s WebSphere® application server among other industry-standard technologies to deliver Fortis Benefits with a complete set of e-business application deployment and integration services.