Customer Service News

Fiserv Advanced Insurance Solutions Licenses Claims Workstation to Unitrin Specialty Lines Insurance

Fiserv Advanced Insurance Solutions (AIS), a unit of Fiserv, Inc. announced that Unitrin Specialty Lines Insurance, with principal offices in Dallas, has signed a licensing agreement for the Fiserv AIS Claims Workstation. Unitrin Specialty Lines Insurance focuses on non-standard automobile, …

Ohio Casualty First to Roll Out IVANS Transformation Station Across Three Agency Mgt. Systems

Ohio Casualty Insurance Company has become the first insurance carrier to begin rolling out inquiry functions using IVANS Transformation Station(TM) across three agency management systems, according to Anna England, vice president and general manager of the IVANS Insurance E-Commerce Solutions …

St. Paul Expands Into Small Business Insurance

The St. Paul Cos. has unveiled a new platform aimed at growing the company’s business with small commercial enterprises. Features of the new approach include a state-of-the-art underwriting technology, enhanced customer service capabilities, flexible and competitive insurance products, and a …

Regional Insurer Chooses AFS Product for Remittance Processing

Advanced Financial Solutions Inc. (AFS), a provider of image-based remittance processing solutions for insurance, based in Oklahoma City, announced that a prominent regional insurance company has selected the AFS ImageVision Remittance solution as the centerpiece of their new remittance processing …

FORTIS “Goes Live” with FINEOS Disability Claims Management System

FINEOS Corporation, a leading innovator of insurance and banking software, has just announced that Fortis Benefits Insurance company has gone live with its multi-channel intake and claims management system, FINEOS Disability Claims Manager. Implemented over nine months, the solution has …

ProAssurance Reports 4thQ 2002 Increases

Alabama-based ProAssurance recorded net income of $11.97 million, or $0.43 per diluted share for the fourth quarter of 2002, compared with $4.25 million, or 16 cents per diluted share, in the same period in 2001. The company said it had …

Fireman’s Fund Expands Dallas Customer Service Ctr.

Fireman’s Fund Insurance Company announced it will add 34 new positions to its existing national Customer Service Center on Bryan Street in downtown Dallas. The current staff of 98 primarily handles premium processing, billing and customer service for the Company’s …

Ohio Casualty Group Provides Real-Time Policy Loss Run Inquiry for Ind. Agents through IVANS Transformation Station

Ohio Casualty Group (OCG) will make Policy Loss Run Reports available through IVANS Transformation Station(TM) for those independent agents utilizing the Applied Agency Management Systems. The Loss Run Reports also will be accessible through the Agency Services section of the …

QBE Australia Selects HandySoft’s BizFlow to Accelerate Workers’ Comp Claims Processing

BizFlow®, HandySoft’s BPM and workflow solution, has been selected by the Australian division of the QBE Insurance Group to manage its workers’ compensation insurance processes. QBE provides 150,000 organizations with workers’ compensation insurance throughout Australia. QBE is working with HandySoft …

Attenza Aiding Aon Warranty Group Service and Support

Attenza, a provider of online customer service and support automation software, and Aon Warranty Group, an AON company announced that Attenza will power a Web self-service and knowledge management initiative targeting the customer support needs of Aon Warranty Group. Aon …