A surprisingly large share of consumers are willing to digitally alter claim photos or documents, a new survey shows. More than one-third (36%) said they would consider making an edit,...
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AI & Technology
The share of insurance companies planning to maintain their current staff size over the next 12 months has reached a 15-year high—while just 7% of insurers plan to reduce headcount...
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Ask most insurers what their AI strategy is, and they’ll tell you about efficiency: faster document processing, reduced manual review...
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Music company BMG Rights Management has sued artificial intelligence company Anthropic in California federal court for allegedly using its copyrighted...
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Excitement about adopting artificial intelligence technology is palpable in the insurance industry, but the reality is that while most carriers...
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Carriers across North America are reporting higher claims complexity and rising costs as medical inflation, litigation behavior and emerging AI‑enabled...
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American International Group said it made substantial progress in artificial intelligence within the last year, and the technology’s outcomes and...
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The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim...
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Hackers and other criminals can easily commandeer computers operating open-source large language models outside the guardrails and constraints of the...
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At FM, claims managers and claims professionals are taking a “trust-but-verify” attitude about the integration of artificial intelligence into their...
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American workers adopted artificial intelligence into their work lives at a remarkable pace over the past few years, according to...
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