AI & Technology

Leveraging Artificial Intelligence in Claims Processing: A Balanced Perspective

Imagine a world where insurance claims are processed instantly with accuracy and minimal manual intervention. Yes, that is the promise current artificial intelligence revolution has made in claims processing. But as with any modern technology revolution, there are challenges, and …

Accident Reconstruction, Electronic Data and Emerging Technology

In the early 2000s, many accident reconstructionists believed that the emergence of event data recorders meant that EDRs would replace many of the traditional accident investigation techniques. These EDRs were commonly found integrated into the airbag control modules (ACMs) of …

A Human Touch is Key to Building an Effective Touchless Claims Environment

In today’s fast-paced, digital world, the insurance industry is undergoing a rapid transformation, and the way insurance claims are being managed is no exception. The touchless claims experience is proving to be an elusive goal for some, a lofty aspiration …

How GenAI is Improving Claims Efficiency and Customer Experience

Just over one year into the generative artificial intelligence (GenAI) revolution, businesses in virtually every industry have been grappling with how, exactly, to convert the sizzle around the technology into real-world, practical applications that drive quantifiable results. While the hype …

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