Articles by Allen Laman

Claims Satisfaction Leaders Reveal Secrets to Success

What is the secret to an insurance claims experience that satisfies customers? For years, J.D. Power has conducted surveys and curated lists recognizing insurers that succeed at providing satisfactory claims experiences. Carrier Management recently asked claims leaders at two of …

Verisk: A Shift to More EVs on The Road Could Have Far-Reaching Impacts

What emerging risks could electric vehicles present as they become more widespread? Verisk experts recently explored the current EV landscape and hypothesized what insurance concerns the vehicles could prompt in the future. During a webinar presentation, Greg Scoblete, a principal …

Equipment Breakdown Tops Small Restaurant Claims List

With restaurant sales projected to top $1 trillion and reach record-breaking heights this year, a California-based insurance technology company versed in the space recently analyzed data from more than 30,000 small business restaurant owners across the U.S. to determine the …

Moody’s, Amwins Expect Continued Cyber Market Growth

Two organizations recently expressed optimism that the softening cyber market that emerged in 2023 will remain favorable into the future. In separate reports, Moody’s Ratings and Amwins Brokerage offered insights on the sector’s landscape. Moody’s shared that the market is …

Underwriters Wary of PFAS Amid ‘Superstorm’ of Litigation, Regulation

As litigation and regulation increase around per- and polyfluoroalkyl substances (PFAS), insurance underwriting is tightening across lines. Insurance professionals who specialize in PFAS say insurers are mandating coverage exclusions and, in some cases, declining to write liability policies at all …

Student-on-Employee Workers’ Compensation Assault Claims Drop: Gallagher Bassett

The number of workers’ compensation claims for student-on-school-employee assault dropped significantly during the 2023-24 school year, according to data from Gallagher Bassett. This change comes after two years of increasing claims following the 2020-21 school year. Citing client numbers covering …

Study Urges Rethinking of Disaster Management in Era of Compounding Events

A new report warns that compounding natural disasters introduce new, interconnected, and complex risk scenarios — and points to a need to reimagine efforts that support disaster preparedness, mitigation, and recovery “in an era of intensifying extreme weather-climate events and …