Articles by Denise Johnson

Claims Has to Up its Game to Attract New Hires

With the expected exodus of thousands of skilled claims professionals within the next few years, concern is growing among insurers in how to best address the need for experienced claims employees. In an exclusive claims executive roundtable with Claims Journal, …

Lessons Learned From the Canterbury, New Zealand Earthquake

Prior to leading a panel discussion on the Canterbury earthquake at the International Association of Claim Professionals’ annual conference, the experts sat down with Claims Journal to discuss the earthquake and shared personal stories and lessons resulting from the event. …

Social Media’s Impact on Incidents Involving Police Use of Deadly Force

In an exclusive interview with Claims Journal, Brian Gainer, a presenter at this year’s annual International Association of Claim Professionals’ conference held recently in California, discussed the issues that surround a high profile event like the 2014 deadly police shooting …

Claims Center of Profitable Returns in the Future

Claims is at the center of the revolution to maintain a sustainable organization, according to Mark Cloutier, chief executive officer of the Brit Group and keynote speaker at the recent International Association of Claim Professionals annual conference held in Sonoma, …

Repeat Plaintiffs, Non-Profits Target Businesses for ADA Compliance

Americans with Disabilities Act (ADA) Title III lawsuits are up 63 percent over 2015, according to law firm Seyfarth Shaw. ADA Title III prohibits businesses open to the public from discriminating on the basis of disability. The Act applies to …

Natural Disasters Prompt Attention to Climate Change in Assessing Risk

According to the National Climate Assessment, a report released by the U.S. Global Change Research Program, climate change increases the probability of heat waves, drought, heavy downpours, floods, hurricanes and creates more extreme winter storms. With experts suggesting the most …

Autonomous Cars’ Effect on Auto, Cyber Insurance

Autonomous vehicles are expected to shake up the property/casualty market, as personal auto insurance premiums drop and cyber insurance steps in. As drivers look forward to a future of eating, reading and watching movies while being transported to destinations around …

Sharing Economy, Joint Employer Definition Add to Increasing EPLI Exposure

The sharing economy has blurred the line between employees and independent contractors, according to experts who spoke during Marsh’s New Reality of Risk webinar yesterday. The webinar, Managing Wage and Hour and Employment Practices Risks, focused on how employers can …

Communication Imperative to Cost Effective Panel Management

Communication, data collection and analysis are key drivers to a successful litigation management program, according to Vince Venturella, product manager with Wolters Kluwer Enterprise Legal Management (ELM) Solutions. A 2015 study on panel management and performance conducted by ELM Solutions, …

Experts Say Identify Comorbidities Early to Control Workers’ Comp Claims Costs

Workers’ compensation case severity can be tackled by recognizing and treating comorbidities early, according to industry experts. Case severity scoring and other predictive analytic tools can assist adjusters in identifying potentially problematic claims. Inside Workers’ Comp, a Genex multimedia series, …