Articles by Denise Johnson

Test Cyber Breach Exercise Reveals Gaps in Planning

The chance of a cyber security breach increases each and every day, according to Jim Satterfield, COO and president of Firestorm, a national company specializing in emergency response, crisis management, crisis communications and workplace violence. In addition, it takes about …

Ohio High Court Finds Consumer Laws Don’t Apply to Insurer Repair Estimates

The Ohio Supreme Court has ruled that laws protecting consumers from deceptive practices don’t apply to insurance company repair estimates. The court made that ruling on Tuesday in the case involving a Columbus insurer, voting 5-2 to overturn a lower …

As Medical Provider Fraud Evolves so Should the Investigation

Healthcare fraud related financial losses amount to tens of billions of dollars each year, according to the National Health Care Anti-Fraud Association. As medical claims fraud in the property/casualty sector has evolved so too has the process to uncover it, …

XpertHR Outlines Top 10 Scariest Employment Challenges in 2016

According to the Equal Employment Opportunity Commission’s most recent Performance Accountability Report, the agency secured more than $525 million in fiscal year 2015 for victims of discrimination in all sectors of employment. The increased focus on employment issues prompted XpertHR …

The 3 Most Important Metrics for Measuring Performance and Managing Litigated Claims Costs

Metrics drives decision-making, according to 72 percent of insurance staff handling litigated claims that responded to a recent survey by LexisNexis. Survey respondents of the 94 U.S. property/casualty insurers ranged from staff counsel to vice president of claims and reported …

As Insurers See Value of Vehicle Telematics in Claims Handling, Access to Data Could Change

By 2025, 104 million new cars are expected to have some form of connectivity, according to a report on telematics by Ernst & Young. Because customers have more control, telematics offers the potential for better risk management and more consumer …

Holidays Bring Big Risks of Buzzed, Drunk Driving

The holiday season is in full gear and so too are state and federal highway safety programs focused on reducing the incidence of drunken driving. The National Highway Traffic Safety Administration (NHTSA) holiday traffic safety campaign, Driver Sober or Get …

Holiday Season Prime Time for Adjusters to Organize, Review Career Goals

While the holiday season is often bustling for retailers, it can be a quiet time for claims departments. It’s also the best time for adjusters to clean up their desks, settle claims and take stock in their career, said Kevin …

Employee Practices Lawsuits Continue to Increase

As the Equal Employment Opportunity Commission continues its aggressive enforcement against all forms of workplace harassment, a recent study suggests employment practices litigation is on the rise. A new study of employee charge trends by global specialty insurer Hiscox found …

Businesses Need to be Better Prepared for Cyberattacks

Results of a study on corporate confidence in responding to a data breach are in and of the 604 executives who responded, just 34 percent feel their company’s data breach response plans are effective. Though data breaches ranked second only …