Articles by Denise Johnson

Using Telematics in Claims

Usage-based insurance telematics have been used in underwriting and in developing new products, but industry experts say claims can benefit from it too. In a July 2015 blog, Strategy Meets Action partner, Monique Hesseling, explained that telematics is useful to …

New Study Finds Crisis Services Largest Cost Associated with Cyber Claims

Latest claims costs data reveals wide discrepancy on costs associated with cyber losses. More than $75.5 million has been spent on cyber claims losses as reported in the latest Cyber Claims Study published by NetDiligence, a cyber risk assessment and …

Food Truck Fire Safety Hazards Remain a Concern

The popularity of food trucks over recent years hasn’t waned, likely due to their mobility and trendy menu items. As the food truck industry grows, so do the fire risks. The International Association of Fire Chiefs partnered with FEMA to …

Midwestern Theft Ring Busted Amid Rising Cargo Thefts

Cargo theft increased 11 percent this year, according to CargoNet, a division of Verisk Crime Analytics, and law enforcement is taking notice. Earlier this year, Tim Lynch, government affairs director, for the National Insurance Crime Bureau, spoke to Claims Journal …

Adjustments in Already Available Auto Technology Could Reduce Frequency of Auto Bike Collisions

New research suggests a notable decline in bicyclist deaths in the last several decades, however, according to a Centers for Disease Control and Prevention report on bike auto collision-related deaths between 1975 and 2012, “though bicycles account for only about …

Tips to Better Manage Legal Fees

It’s important that adjusters review bills not only based on cost but also on value, says Kevin Quinley, founder and principal of Quinley Risk Associates. In the latest Claims Insights podcast, he says adjusters shouldn’t be afraid to question charges …

Hurricane Katrina Facts & Figures

Hurricane Katrina made landfall in Southern Florida as a Category 1 hurricane 10 years ago this week. Moving into the Gulf of Mexico where it strengthened into a Category 5 hurricane, it then made a second landfall on August 29 …

Effects of the Animas River Spill

On August 5, 2015, a mine spill was discovered in the Animas River in Colorado. According to news reports, the spill was triggered by a release of mine waste water which dumped about three million gallons of waste into the …

Top 3 Emerging Technologies That Will Positively Impact Claims

Drones, artificial intelligence (AI) and the Internet of Things (IoT) are considered the top three technologies that will impact claims, according to a new report by Boston-based insurance research firm Strategy Meets Action. The report, The Impact of Emerging Technologies …

UL Testing Safety, Privacy Issues Related to Wearable Devices

Physical and privacy risks relating to wearable devices has prompted a familiar face in the safety arena to research the technology. With so many questions relating to wearable device safety, Underwriters Laboratories has delved into the wearable technology space, said …