To help you solve your claims writing problems – or those of your colleagues – I have put together a...
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Articles by Gary Blake
Gary Blake is director of The Communication Workshop, offering claims writing webinars and seminars to claims professionals throughout the US, Bermuda, Canada, and the UK. Blake is the author of The Elements of Business Writing (Pearson Education), used at more than 100 insurance companies. He has written about claims writing for a number of industry publications. His e-mail is garyblake725@gmail.com.
There’s no good reason to make an enemy of the claimant or, if in litigation, the opposing attorney. We reveal...
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The following sentences are missing commas. See if you can put them in their proper places and ask yourself to...
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Are there any questions I can ask myself before starting to write that will help me focus my message? Your...
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Clichés are trite written or verbal expressions that are used over and over, eventually wearing themselves out and communicating very...
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Microsoft Word allows you to comment on another person’s document. I find it helpful to point out mistakes or comment...
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What’s the difference between “insure” and ensure”? And can you differentiate among “to,” “two,” and “too”? One claims adjuster told...
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Redundancy is a type of wordy phrase in which, usually, one word is giving the message and the other word...
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People are always confusing the semicolon with the colon, but they are quite different. All of the comma rules, in...
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One of the most cumbersome aspects of a denial letter is the often-abrupt transition from letter to legalistic policy language...
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