Claims Writing Coach

To help you solve your claims writing problems – or those of your colleagues – I have put together a... Read More

There’s no good reason to make an enemy of the claimant or, if in litigation, the opposing attorney. We reveal... Read More

The following sentences are missing commas. See if you can put them in their proper places and ask yourself to... Read More

Are there any questions I can ask myself before starting to write that will help me focus my message? Your... Read More

Clichés are trite written or verbal expressions that are used over and over, eventually wearing themselves out and communicating very... Read More

Microsoft Word allows you to comment on another person’s document. I find it helpful to point out mistakes or comment... Read More

What’s the difference between “insure” and ensure”? And can you differentiate among “to,” “two,” and “too”? One claims adjuster told... Read More

Redundancy is a type of wordy phrase in which, usually, one word is giving the message and the other word... Read More

People are always confusing the semicolon with the colon, but they are quite different. All of the comma rules, in... Read More

One of the most cumbersome aspects of a denial letter is the often-abrupt transition from letter to legalistic policy language... Read More