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2013 Salvage Vendors Guide

Claims Journal is pleased to publish the 2013 Salvage Vendors Guide, designed to help claims professionals find service providers able to assist in the sale of salvage. For more information on this directory, contact Howard Simkin at hsimkin@claimsjournal.com. Amset Technical …

Dollars & Sense

$2.7 Million The amount of premium fraud tracked by Texas Mutual Insurance Co. in 2012. The company also reported 196 instances of confirmed employee fraud in the same year. The company, which also tracks healthcare provider fraud cases, said it …

Customer Satisfaction

In a major catastrophe – such as Superstorm Sandy – it’s not surprising that some individuals affected by property loss end up unhappy with their insurance provider. But overall, most property insurance customers feel pleased with their claims experience. That’s …

Web Exchange

Video Highlights Cargo Theft Trends In 2012, it’s estimated that there were an average of two and a half reported cargo thefts each day in the United States. And although the number of thefts have declined in 2013, the monetary …

Before and After: Fire Damaged Kitchen

This kitchen was seemingly destroyed when a stovetop fire destroyed the cabinets directly around the stove. The customer contacted Furniture Medic and it was able to bring the cabinets back to pre-loss condition, without displacing the customer or tearing out …

Simplifying the Claims Systems Selection Process

Evaluating and selecting a new claims management system can be overwhelming and can even prove to be an exasperating experience. There are a lot of choices and many vendors seem prepared to offer claim managers the sun, the moon and …

Understanding Comparative Fault, Contributory Negligence and Joint & Several Liability

Effective subrogation requires a thorough understanding of some of the more confusing legal terms we must all work with. Matthiesen, Wickert & Lehrer, S.C. has compiled a list of the various laws in every state dealing with whether the state …

Florida Clarifies That Extrinsic Evidence May Not Be Used to Resolve Policy Ambiguities

The Florida Supreme Court recently issued an important decision on the use of extrinsic evidence to resolve ambiguities in policy language. In Wash. Nat’l Ins. Co. v. Ruderman, No. SC12-323 (Fla. Jul. 3, 2013), the Florida Supreme Court answered a …

Improving Claims Management Through Cloud Computing

The idea of cloud computing or consuming information technology as a utility resonates a lot like the Application Service Provider (ASP) approach of the 1990’s. This ‘out of the box’ platform gives claim departments the opportunity to transition their business …

Wisconsin Supreme Court Narrows Definition of ‘Occurrence’

Public policy and insurance law allow insurance coverage only for fortuitous events and not for harm or loss resulting from intentional acts. To this end, insurance policies provide coverage when an injury or loss is caused by an “occurrence” which …

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