Americans with Disabilities Act litigation isn’t new—but how, why, and where it shows up in the claims space has shifted considerably in recent years. For those of us who work directly in claims resolution and management, these changes aren’t theoretical. …
Small businesses are the backbone of the U.S. economy, but many are unknowingly underinsured—often discovering gaps only when a claim is denied. According to the U.S. Small Business Administration, roughly one-third of businesses don’t have insurance and three-fourths are underinsured, …
In the past few years, we’ve seen a significant rise in bad faith claims against insurers in the U.S. According to a 2022 article by Reuters, multiple jurisdictions have lowered barriers for insured parties, making it easier to establish bad …
Fraudsters target both insurance carriers and vulnerable individuals, preying on survivors of natural disasters—and California’s wildfires will be no exception. These criminals use false promises and fraudulent schemes to exploit emotionally drained victims. In 20 years of leading special investigation …
For many years, the homeowners insurance market operated as a relatively stable and predictable sector in California. Changes were incremental, and the market largely catered to established patterns of risk and pricing. This stability, however, has been disrupted recently, with …
Not since “Banksy’s Girl with Balloon” unexpectedly self-destructed on the Sotheby’s auction floor has a work of art made such a sensation as the “duct-taped banana.” When Italian-born, New York-based artist Maurizio Cattelan debuted “Comedian” at Gallery Perrotin’s booth at …
Recent FDA approval of suzetrigine, representing the first new class of pain medication in more than 20 years, is generating excitement among workers’ compensation professionals who have long been looking for a viable alternative to opioids. Suzetrigine is an oral …
The claims industry has made great strides over the years, with significant investments in people and technology that include upgrades to legacy systems, workflow digitization and career development opportunities. However, the industry continues to wrestle with inefficiencies related to these …
President Trump was sworn in for a second term the morning of January 20, and he spent the rest of that day setting a record for the most ever Day 1 executive actions. Among those Day 1 executive actions (and …
In today’s world of interconnected computer-based information systems, cyber risk has become one of the critical risk factors impacting organizations. Indeed, several studies have shown that cyber risk (for exmaple, the probability of being the victim of a successful cyber-attack) …