Expert viewpoints

AI: How Leading Insurers Adapt to the New Norm of Extreme Storms

The 2024 Atlantic hurricane season brought unprecedented changes to Florida’s insurance market. The impact of inclement weather has caused home and flood insurance rates to balloon over 400% in the last five years alone. Most recently, Hurricanes Helene and Milton …

The Rise of US Battery Energy Storage Systems and The Insurance Implications

Battery Energy Storage Systems (BESS) development has been looming in U.S. energy markets for several years. Now, as capacity has begun expanding rapidly, the insurance claims are beginning to materialize in both construction and operational policies. For underwriters and claims …

Lithium-Ion Batteries Finally Reaching Adolescence

Around five years ago, grid-scale lithium-ion batteries exploded onto the scene—some literally. First, insurers faced the same questions as grid operators: How do you define a battery? Is it power generation? Is it grid equipment? The answer had practical implications …

Insurance Industry Races to Stay Ahead of Cyber Threat Actors

The COVID-19 pandemic brought on significant change to the cyber insurance industry that spans all disciplines. We experienced the widespread remote work environment, which introduced an onslaught of ransomware claims by threat actor groups as they recognized the opportunity to …

PFAS Contamination: Rising Costs for Insurers Amid a Regulatory Tsunami

The insurance industry faces a new wave of financial exposure as federal and state regulations surrounding per- and polyfluoroalkyl substances become more stringent. Once hailed as miracle compounds for their water-repellent, non-stick, and heat-resistant properties, PFAS are now viewed with …

Viewpoint: Landmark Workers’ Comp Subrogation Decision in Nevada

In one of the most pro-subrogation decisions in a generation, the Nevada Supreme Court has overnight turned Nevada into one of the most favorable states for workers’ compensation subrogation. With the stroke of a pen, the court in its Sept. …

Claims Analysis: Roofs Define Luxury Homes’ Insurability

The insurance industry is facing a significant rise in roof-related claims. The combination of increasingly severe weather events, inflation-driven repair costs and the growing issue of roofing scams has created a perfect storm—one that is straining insurer portfolios and impacting …

Viewpoint: Elevating Claims Management by Taking Collaborative Approach With Clients

Over the last 20 years, the role of the claims handler has evolved significantly, from a largely back-office function to one centred around partnership and mutual benefit. In today’s market, claims is now at the forefront of client-insurer relationships, playing …

Navigating Social Inflation in a World of Increasingly Complex Claims

As social inflation continues to exert pressure on the insurance industry, this is not only a financial issue, but one with far-reaching impacts on insurers, beneficiaries, and society at large. Rising litigation costs, evolving societal expectations, and increasingly complex claims …

Steps to Begin a Claims Transformation Journey

Since the COVID-19 pandemic, insurance claims costs have risen dramatically. Many factors, including the global pandemic, climate change, inflation, and the increase in the price of repairs or replacement items, are driving the cost increase. While there is enormous pressure …

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