Expert viewpoints

Accident Reconstruction, Electronic Data and Emerging Technology

In the early 2000s, many accident reconstructionists believed that the emergence of event data recorders meant that EDRs would replace many of the traditional accident investigation techniques. These EDRs were commonly found integrated into the airbag control modules (ACMs) of …

Viewpoint: AI’s Heroic Impact on Extreme Weather and NatCat Events

Hundred-year storms. Record wildfires. Unexpected tornados. These and other extreme weather and national catastrophe events are happening more often today due to climate change. While the impacts of climate change have been unfolding over the last several decades, they’ve intensified …

Experts Answer: ‘Is’ is More Than Just a Verb in a Policy

Claims Journal is launching a new feature in which we solicit questions from our claims and insurance professional readers and then have experts answer them. This is the first article in that series. If you have a question you’d like …

A Human Touch is Key to Building an Effective Touchless Claims Environment

In today’s fast-paced, digital world, the insurance industry is undergoing a rapid transformation, and the way insurance claims are being managed is no exception. The touchless claims experience is proving to be an elusive goal for some, a lofty aspiration …

How Smart Insurance Adjusters Are Prepping for Hurricane Season

The 2024 Atlantic hurricane season is fast approaching, and with preliminary forecasts predicting one of the most active seasons on record, there are plenty of how-to guides and checklists out there to help corporations and homeowners proactively prepare for what …

Gaining Efficiencies by Prioritizing Sustainability in Insurance Practices, Claims

Auto insurance premiums have experienced a significant and unsustainable surge, increasing 26% over the past year. This surge can be attributed to various factors such as inflation and supply chain challenges that have caused vehicle costs to rise, and claims …

The Problem(s) With Hail Claims, Part 1: A Cautionary Tale for Insureds and Insurers

Last year while I was out of town, a roofing company showed up at my home and told my wife there had been a hailstorm recently, so they were visiting impacted neighborhoods and providing free inspection services. She let them …

How GenAI is Improving Claims Efficiency and Customer Experience

Just over one year into the generative artificial intelligence (GenAI) revolution, businesses in virtually every industry have been grappling with how, exactly, to convert the sizzle around the technology into real-world, practical applications that drive quantifiable results. While the hype …

Viewpoint: How Liberty Specialty Markets Uses Tech for Claims Risk Management

Once perceived as intricate, time-consuming, and on occasion, frustrating, insurance claims processing has undergone a substantial transformation with the integration of new technological solutions. From artificial intelligence (AI) to big data and automation, the insurance industry is witnessing a rapid …

Viewpoint: The Path to Greener Claims, Leaner Costs, and Reduced Repair Expenses

The increasing emphasis on incorporating sustainability initiatives to fight climate change and ensure a greener world for future generations has led many organizations across various industries to reevaluate their practices. These efforts are, in part, attributed to increasing consumer pressure …

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