New Claims Management Company Belvedere Mead to Serve London Market

Belvedere Mead, a new company offering high level interim claims management services to assist the London Market, opened for business on Wednesday, March 9.

“Every insurance and reinsurance company understands the importance of ensuring that its claims management function is pro-active and efficient,” explained Elaine Mason, founder and managing director of Surrey-based Belvedere Mead. “Not only are there all sorts of regulatory requirements for claims, but good customer service creates a real competitive edge in our market.”

The bulletin noted that the new company “will provide senior level temporary management solutions to insurance and reinsurance claims departments to help them cope with unexpected interruptions or fluctuations in business. The company is also targeting start-ups in need of claims expertise at a senior level.”

Mason added: “I set up Belvedere Mead because I recognized there was a gap in the market for providing high level, temporary support for insurers and reinsurers to help them manage the ebbs and flows in claims management.”

Her goal is to help minimize the risks caused by resource strain due to unforeseen events such as staff turnover or a significant piece of claims litigation.

The bulletin indicated that Belvedere Mead’s services include: “transition or handover claims management, claims support for new enterprises, short term claims management, claims business analysis for IT projects, mediation and arbitration services, control environment and risk assessment and mentoring of junior staff.”

For the moment it’s a family business. Belvedere Mead is currently owned and staffed by Elaine and Paul Mason, who is a co-founder and head of operations, but the Masons hope to grow its staff numbers in due course.

Mason has a great deal of experience in handling London Market related claims, going back to 1982. She’s worked extensively with Lloyd’s syndicates on claims files that frequently exceeded $500 million.

The bulletin explained that she set up Belvedere Mead “after seeing a need for high-level executive interim claims management solutions – and the idea of a company that could use this level of expertise to ease the burden of management of claims from insurers and reinsurers was born.”

Source: Belvedere Mead