CCC Information Services Unveils New Search Functions to CCC Autoverse Claim Management

Chicago-based CCC Information Services Inc. announced the integration of an enhanced search engine into CCC Autoverse(TM) Claim Management, a Web-based product for insurers that provides a central location to dispatch, receive, review and conclude the physical damage process of an auto claim.

CCC, a subsidiary of CCC Information Services Group Inc., is a supplier of information and technology software and services to the auto-claims and collision-repair industries.

“The functionality of the enhanced search engine empowers users to conduct more effective searches than in the past,” said Jim Dickens, senior vice president of marketing and product management at CCC. “Query results are more precise and returned more quickly. It makes the process of finding claim information extremely efficient.”

The enhanced search component allows users to conduct targeted searches of estimates and insurance claims within folders residing in CCC Autoverse Claim Management. Users can conduct searches using a number of criteria including: amount of estimate; appraisal source; claim adjuster; desk reviewer; reinspector; and if the estimate has any accompanying photos. Users are also able to save and name frequent searches, which can be launched with a single mouse click.

“The real-world uses of this tool are tremendous,” added Dickens. “Insurance users can quickly locate claims that need appraisers and send to field staff, helping to balance work loads. And, managers are now able to conduct searches on various criteria to effectively monitor areas like cycle time, audit compliance, and workloads.”

For more information about CCC Information Services Inc., www.cccis.com.