Canal Insurance Chooses Guidewire ClaimCenter for Enterprise Claims System

Canal Insurance Company, a provider of commercial trucking insurance, and Guidewire Software, a provider of claims solutions to property and casualty insurers, announced that Canal Insurance has selected Guidewire ClaimCenter as its new enterprise claims system.

As a provider in trucking insurance for more than 60 years, and with claims professionals averaging more than 20 years of experience, Canal Insurance delivers prompt and fair claims adjustment throughout the United States.

Canal decided to deploy a new claims system to provide more powerful tools to its claims personnel and further enhance its service to policyholders and claimants. After a comprehensive review of available claims systems, Canal selected Guidewire ClaimCenter as its platform for improved claims performance.

“With ClaimCenter as our new claims system, we will enhance the support we provide to our highly skilled claims professionals, as well as our policyholders and claimants,” said F. M. Timmons, Jr., senior vice president of claims at Canal. “ClaimCenter gives us the flexibility to support the complex requirements of trucking insurance, and to adapt to changing needs as we grow and as the business environment evolves.”

Canal Insurance will deploy Guidewire ClaimCenter to the entire claims organization to support all lines of business, including physical damage, liability, cargo, and general liability. ClaimCenter will integrate to multiple Canal systems, including policy and accounting systems, and will be configured to Canal’s precise requirements using XML and business rules.

Guidewire ClaimCenter helps insurers improve claim outcomes, using flexible business rules to optimize the claim process for each claim, and automatically monitoring all operations to catch exceptions and eliminate errors. Claims executives can use the system to define and enforce their preferred claim handling practices, and can refine those practices over time.

ClaimCenter is available both as a standalone claims system and as a component-based platform to complement any insurer’s existing systems. ClaimCenter’s modern architecture, web client, XML-based configuration, and web services support ensure lower total cost of ownership in any carrier environment.