Claims Business: Charles Taylor, Verisk and Hover, Sedgwick

Charles Taylor Teams Up With Fraud Keeper

Charles Taylor has purchased a majority share in Fraud Keeper, a company based in Argentina that offers fraud detection program on a software-as-a-service (SaaS) platform.

Fraud Keeper has more than 20 years experience in preventing fraudulent transactions and developed a presence in the Latin America and Spain markets. The partnership will bring its technology to new markets and clients globally, Charles Taylor said in a press release.

Fraud Keeper’s fraud detection software triages, validates and fast-tracks genuine claims, with automated claims payment functionality to reduce the claims lifecycle, Charles Taylor said. The technology can also support risk selection.

Charles Taylor, a global claims management company based in London, said Fraud Keeper will complement its global counter fraud strategy and its Specialist Investigation Services division. The company acquired Contego Investigative Services in January.

Hover Integrates With Xactimate

Hover, which developed a program that transforms smart-phone photographs into precise exterior measurements, can now input data into Verisk’s Xactimate program.

Hover said the integration of the two systems will allow policyholders and contractors to use the Hover app on their mobile devices to take photographs of a loss site and transform them into an interactive 3D model. The information will allow adjusters to resolve a claim remotely.

“It is a very intense and stressful time when a homeowner has experienced a catastrophic event to their home,” stated Hover Chief Executive Officer A.J. Altman. “Now, we can expedite the entire insurance claim and repair process and get people back in their homes as quickly as possible.”

Hover and Verisk will demonstrate the integration of the two systems on Feb. 15-16 at the Verisk Elevate conference in Salt Lake City.

Sedgwick Buys Australian Telemedicine Provider

Sedgwick, an international claims administrator based in Memphis, Tennessee, has acquired Direct Health Solutions, a provider of employer-based telehealth services in Australia.

Sedgwick said in a press release that it is the world’s largest provider of workforce absence management solutions. The purchase of DHS will complement its injury management, employee productivity and workers’ compensation services in Australia, the company said.

Founded in 2004, Sydney-based DHS was the first company in Australia to introduce a nurse-led telehealth absence management service, Sedgwick said. The company later developed an injury triage service and medical advice line.

DHS operates a 24/7 telehealth nurse contact center that provides medical triage and management advice, along with referrals to Australia’s most extensive preferred network of occupationally trained allied health professionals and medical practitioners, Sedgwick said.