Claims Business: Motive, Charles Taylor and One Inc.

Progressive Partners with Motive to Curb Commercial Auto Claims

Motive, a fleet management company formerly known as KeepTruckin, has announced a partnership with Progressive Commercial to offer Motive’s market-leading AI-based safety solution to Progressive Commercial customers.

The new partnership is aimed at helping customers increase safety and cut insurance costs to help improve their return on investment as they’re forced to do more with less in the face of increased regulation and macroeconomic pressure.

“Insurance is one of the top five largest expenses for truckers,” said Luke Harmer, Progressive Commercial product development manager. “With our Smart Haul program, we are helping truckers turn their ELD requirement into savings on their insurance premiums.”

Insurance Journal recently published an in-depth story about trucking sector challenges, which include ongoing driver shortages, rising operational costs, skyrocketing medical and litigation costs and more.

The Motive Driver Safety solution – including the Motive AI Dashcam and Vehicle Gateway – provides driver safety features that reduce accidents and can decrease insurance premiums, the company said in a press release.

The system can detects safety issues such as seatbelt violations, close following, or hard cornering and alert drivers to unsafe behavior, the company said. Also, Motive makes video recordings that can deter unjustified lawsuits.

Motive and Progressive Commercial are offering a 40-50% monthly per vehicle subsidy on the Motive Driver Safety solution that collects data about driver behavior and provides insights into safety risks and ways to address them.

Motive has also been named as one of Progressive Commercial’s preferred vendors in its Smart Haul program. Through the Progressive Commercial Smart Haul program, eligible customers who use Motive for electronic logging device compliance can qualify for insurance savings.

Charles Taylor Buys Matrix

Charles Taylor, a Connecticut-based claims management provider, has acquired Matrix Companies, a third-party administrator and risk management provider.

Matrix, founded in 2000, is a leading provider of workers’ compensation claims management services in Ohio. The acquisition strengthens Charles Taylor’s presence in the Midwest, the company said in a press release.

In addition to workers’ compensation, self-insured TPA and claims management services for employers in Ohio, Matrix offers a wide portfolio of employment and workforce services, including case management, unemployment administration, Family Medical Leave Act (FMLA) management and disability management for employers across the country, Charles Taylor said.

One Inc. Teams Up with Hi Marley

One Inc. has teamed up with Hi Marley to offer text message conversations with claimants that include digital payments.

One Inc. is an electronic payments provider based in Folsom, California. It said in a press release that its text opt-in for Hi Marley customers integrates payments into insurance workflows that simplifies the claims process. Claims are initiated with Hi Marley and are completed through a payment using One’s ClaimsPay platform.

Policyholders do not need to downloaded an app to use the service, One said.

“Better user touchpoints are a key priority for insurers looking to transform the experience around claims workflow and payments, and One Inc. has long sought to make these interactions as seamless as possible,” stated One Inc. Chief Executive Officer Ian Drysdale. “By using text functionality from Hi Marley in ClaimsPay, carriers can literally put payments flexibility at their policyholder’s fingertips.”