OCG Installs Mitchell’s Web-Based Claims Workflow Solution

The member companies of Ohio Casualty Group (OCG) are installing San Diego-based Mitchell International, Inc.’s Web-based claims workflow solution for auto physical damage claims.

OCG’s choice, part of the eMitchell solutions family, is a real-time data networking solution, which increases productivity and reduces turnaround by streamlining the workflow process. The eMitchell business line includes Internet-based applications that enable insurance carriers and claims professionals to dispatch, receive and process collision repair claims electronically via the eMitchell portal.

“We are pleased to be partnered with Ohio Casualty Group,” said Tony Aquila, Mitchell’s president and COO. “They recognize that eMitchell offers insurers truly significant efficiencies by speeding up the entire claims process through its claims-centric workflow design.”

OCG piloted Mitchell’s solution and found that it significantly reduces claims cycle times, according to Phil Horst, manager of OCG’s auto physical damage offices nationwide. “Once the system is fully in use, we anticipate we’ll be able to reduce turnaround times – from loss reporting to estimate completion – by 50 percent. That will be good news for customers who like their repaired vehicles back as quickly as possible.”

OCG will further speed claims handling by also implementing Mitchell’s eClaim Manager electronic claim folder with wireless connectivity. eClaim Manager enables staff adjusters to send or receive estimates, digital images and other data wirelessly in the field, eliminating the need to travel to and from their office to get assignments. hours.”