CSC Unveils New Claims Software

California-based Computer Sciences Corp. announced new component software products that will reportedly improve productivity for property and casualty (P/C) and life insurance claims professionals.

CSC’s Claims Accelerator for life and annuity companies and Claims Desktop for P/C insurers, which are being developed in collaboration with CSC clients, are scheduled for release in early 2006.

Claims Accelerator supports death claims, annuity payouts, disability
income, long-term care and Medicare supplement claims. The life and annuity claims management component, which builds on claims processing software started in CSC’s business process outsourcing centers, reportedly eliminates paper-based processing while maintaining proper documentation and enforcing insurers’ procedures. CSC’s experience indicates that Claims Accelerator could reportedly improve insurers’ claims processing productivity by 50 percent or more, depending on their product portfolios and current level of automation.

CSC’s Claims Desktop is a browser-based system that integrates multiple claim functions, applications and data, enabling adjusters to introduce new capabilities such as claim profiling, claims routing and functional collaboration.

From a single Claims Desktop screen, adjusters share data across multiple applications, eliminating the need for redundant entry. Task management software guides adjusters, helping ensure they use their organization’s expectations and parameters when they investigate, evaluate and resolve claims.

Both Claims Accelerator and Claims Desktop employ an external rules engine, reportedly making it easier and faster to define and modify business rules and calculations.

The products, which are business process management systems, integrate work management and imaging/document management capabilities along with process orchestration.

They also follow the company’s enterprise integration architecture, CSC e4, which enables clients to use the potential of new technologies and the embedded value in their legacy systems.