California’s Division of Workers’ Compensation (DWC) has created an online survey to ask external parties about their interaction with the Electronic Adjudication Management System (EAMS). The survey is designed to collect feedback from filers regarding the implementation of EAMS, along with information about additional tools users might feel are needed to aid in filing correctly. The division will use the resulting data to create tools to meet stakeholder needs and make additional improvements to the system.
The survey was designed by Gina Garitson of Liberty Mutual and questions were created in consultation with external users. Garitson has been participating on the DWC’s “how to” group — a mix of DWC staff and external users that creates training tools and has conducted training sessions around the state — since August of 2008. The team’s efforts have been instrumental in getting timely and relevant EAMS training tools out to system users.
In addition to benefitting the “how to” group, the survey results will benefit the EAMS Access Project team, a working group formed to create a second generation electronic filing method (e-forms are the first generation), which will expand access to EAMS while meeting state requirements for technology projects.
The survey is posted at http://www.surveymonkey.com/s.aspx?sm=oAHlaFSWosOd5LihQLwqyw_3d_3d. The survey can only be filled out once and will be available until Aug. 31.
Source: DWC
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