Denver authorities have disciplined 17 employees and fired one over delays in responding to calls.
In one instance, a man called 911 when someone broke into his home last November and no police officers responded.
Denver 911 emergency operations manager Ernest Franssen tells to KMGH-TV there was no excuse for the delay responding to the break-in. The department says it changed procedures in January to improve service.
Copyright 2026 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
Was this article valuable?
Here are more articles you may enjoy.
These Five Technologies Increase The Risk of Cyber Claims 
Why 2026 Is The Tipping Point for The Evolving Role of AI in Law and Claims 
Hackers Hit Sensitive Targets in 37 Nations in Spying Plot 
One out of 10 Cars Sold in Europe Is Now Made by a Chinese Brand 
Want to stay up to date?
Get the latest insurance news
sent straight to your inbox.