TAIPEI, Taiwan (AP) — The owner of a construction truck that caused Taiwan’s worst rail accident in decades, killing 48 people, apologized in tears while being led away from his home by police on Sunday. The unmanned truck’s emergency brake …
Despite the prevalence of apologies in our society –think Lance Armstrong, Tiger Woods, Mel Gibson and Bill Clinton – the idea of offering an apology as a result of a claim is rarely considered in the insurance industry, according to …
A newly enacted law in Massachusetts will adopt the “Disclosure, Apology, and Offer” approach to help resolve malpractice cases. The healthcare cost control bill — recently passed by the Massachusetts legislature and signed by Gov. Deval Patrick on August 6 …