Auto insurers are achieving high levels of customer satisfaction when handling claims, but still struggle to transition claimants to digital...
Auto Claims Satisfaction Study News
Gen Y customer satisfaction with the auto insurance process, while still the lowest among all generations, is improving and carrying...
While satisfaction with the auto insurance claims process is lower among Gen Y—also known as “Millennials”—claimants than among their older...
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first...
Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired,...
Claimant satisfaction with their auto claims experience has increased from last year, driven primarily by an improvement in their perceptions...
Auto insurance claimants who incur a total loss are notably less satisfied with the claims experience than claimants who incur...