auto insurance News

Measuring Repair Cycle Time

This post is part of a series sponsored by CCC Information Services. Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they …

Georgia Allows Allstate Auto Insurance Rate Hike

Allstate can go ahead raise auto insurance rates for Georgia drivers later this month because a state review of the planned increase won’t be done in time to stop the higher rates from taking effect, state regulators said. State Insurance …

Maine Reports Auto, Homeowners Insurance Affordability Ranks High Among States

Maine continues to be among the top states in the nation for most affordable homeowners and personal auto insurance rates, according to a recent announcement by Insurance Superintendent Eric Cioppa. Recently released reports by the National Association of Insurance Commissioners …

Maryland Conviction in Fatal Crash Reversed on Insurance Technicality

A West Virginia woman sentenced to a year in jail for a crash that killed a 5-year-old girl has had her conviction reversed because Maryland has no criminal penalty for drivers of uninsured, out-of-state vehicles. The Herald-Mail reports that Washington …

Michigan Auto Insurers Inadvertent Tax Break Targeted for Repeal

Michigan Gov. Rick Snyder and lawmakers inadvertently gave auto insurers a tax break worth $80 million a year. Now, they want to end it – either to bail out Detroit’s state-managed school district or to address other priorities at a …

Omnichannel Consistency Can Boost Customer Satisfaction During the Claims Process

TeleTech Holdings, Inc., a provider of customer experience, engagement and growth solutions, has published research on what matters most to customers when they file a property/casualty insurance claim. The research is based on results from the 2015 TeleTech P&C Customer …

Mercury Names Its 10 Most Affordable Vehicles To Insure in California

A California auto insurer has just compiled a list of the least expensive cars to insure in the state. Mercury Insurance, a company that has provided auto insurance to California drivers since 1962, had its research and development team examine …

IRC: Auto Insurance Costs Becoming More Affordable for All Income Levels

Personal auto insurance has become more affordable over time for all income groups, including low-to-moderate income (LMI) groups, according to a new report from the Insurance Research Council (IRC). In addition to documenting that auto insurance has become more affordable …

Some Detroit Drivers ‘Driving Dirty’ to Avoid High Auto Insurance Premiums

Like most Americans, the drivers of Detroit, Mich., are required to carry auto insurance whenever they get behind the wheel, but many law-abiding residents can’t afford the Motor City’s highest-in-the-nation auto premiums, which top $5,000 a year in some neighborhoods. …

Michigan Police Now Have Access to Check Auto Insurance

Police in Michigan are using an easy way to check whether a motor vehicle is properly insured. Starting last year, police got access to information on whether a vehicle is insured by running a license plate number through an in-car …