How do you format a claims letter? Insurance companies seem to be in search of a reliable, reasonable format that will help their letters achieve a consistent, easy-to-read “look.” The following are some tips on gaining consistency in a business …
In almost every writing skills seminar, there comes a moment in which a participant finds that one of the notions about writing that he or she has held since elementary school is either no longer valid or is dead wrong. …
By far, the trickiest punctuation mark in claims writing is the comma. There are eight comma rules, which we didn’t enjoy in high school, and knowing them will give a boost to every letter you write. Every day, thousands of …
Not long ago, a judge decided a bad faith lawsuit in favor of a plaintiff because the lack of a timely settlement could be traced back to the carrier’s not having any written claims procedures or guidelines in place. The …
As someone who teaches on-site seminars in “Effective Claims Writing,” I read hundreds of letters, memos, safety evaluation and site inspection reports, workers compensation evaluations, e-mail to brokers and loss control recommendations. Rarely do I see a document that completely …
I am delighted to be writing a twice-monthly column on claims writing for Claims Journal. This first column will lay out writing issues to be discussed, types of letters written by claims professional and claims areas – such as auto, …