September 11, 2020
Motorists who are hunkering down because of social distancing are continuing to file fewer collision claims, but a rash of windstorms, hailstorms and wildfires in August may bring total auto property damage claims numbers almost to normal levels if the …
July 27, 2020
The sharp reduction in personal auto claims that followed COVID-19 shutdown orders began to fade away after the Memorial Day weekend, but frequency appears to dropping again in reaction to a resurgence of the disease. Andy Cohen, chief operating officer …
April 15, 2020
Insurers are reporting a 40 to 50 percent drop in claims volume for personal auto and a 30 to 40 percent reduction for commercial auto due to the coronavirus pandemic, an executive for claims-automation provider Snapsheet said Tuesday. Chief Operating …
May 30, 2018
Private passenger auto insurance had been experiencing a steady rate of declining claim frequency over the last two decades with a variety of factors having been identified as contributors to the trend, including an aging population, fewer miles driven, graduated …
April 26, 2018
Chicago, IL, April 26, 2018 – CCC Information Services Inc. (CCC) announced today the availability of AI-powered capabilities that use computer vision technology to automatically detect vehicle damage and visually depict that damage using CCC’s unique heat maps. The CCC …
March 22, 2018
Doug Wood, an attorney and member of the California-based law firm of Clark Hill, offered some tips for adjusters on preparing for a deposition during an interview with Claims Journal. Wood, presented on the subject at this year’s Combined Claims …
March 21, 2018
California insurers handling first party property claims are seeing an increase in additional living expense (ALE) fraud, according to Pete Galassi, director at Mercury Insurance. Claims Journal spoke with Galassi during the Combined Claims Conference, held recently in Orange County, …
March 20, 2018
There’s been a dramatic reduction in Texas hail litigation resulting from new legislation enacted last year, according to Steve Badger, senior partner with Dallas-based Zelle law firm and an outspoken advocate of hail litigation reform. During the Combined Claims Conference …
March 19, 2018
Personal auto fraud involving hit while parked claims is on the rise, according to the National Insurance Crime Bureau. A large portion of the estimated 120,000 claims reported each year to the NICB relate to personal auto claims, said Special …
October 19, 2017
Progressive Announces New Flo Chatbot Progressive Insurance announced a new Flo Chatbot experience on Facebook Messenger. The tool, enhanced by artificial intelligence and quoting technology, is now available for all Messenger users via Flo, the Progressive Girl’s Facebook page. The …