Off-the-shelf loss control and premium audit systems are allowing insurers to better serve customers and more meaningfully use the data they collect, according to a new report by Celent, a Boston-based research and advisory firm. The report by Karlyn Carnahan, …
Things you learn when you help someone in a disaster THURSDAY, NOVEMBER 8 “Hi, Karlyn. It’s your sister. We’ve been evacuated. There’s a big fire up in Paradise that might head down our way. Just wanted to let you know …
As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn …
By 2025, 104 million new cars are expected to have some form of connectivity, according to a report on telematics by Ernst & Young. Because customers have more control, telematics offers the potential for better risk management and more consumer …
Sales of P&C claims systems in North America will continue at a steady pace during the mid-2014 to mid-2016 period, according to Celent, a research and advisory firm. In a new report titled Deal Trends and Projections in the P&C …
Insurers continue to focus on improving claims technology, according to Karlyn Carnahan, research director at Celent. The main area of improvement is the replacement of aging claims administration systems, with more than 50 percent of carriers currently in the process …
Boston-based Celent, a financial institutions research and advisory firm, announced the expansion of its insurance team. The company welcomed Karlyn Carnahan, Tom Scales, and Will Preap to its insurance team. Tom Scales, a former CIO and life insurance expert, joins …
Celent announced that Karlyn Carnahan, a former principal with Novarica, has joined its insurance practice as a research director focused on property/casualty underwriting, claims, distribution management and insurance strategy in North America. Highlights of Karlyn’s career include: Over 40 research …
Celent, a global research and advisory firm, announced that Jamie Macgregor has been appointed global senior vice president for the firm’s insurance practice. “We’re delighted to elevate Jamie to this position,” said Celent CEO Craig Weber. “People in the Celent …
A small but important segment of the core systems market in Europe is choosing to implement claims as a stand-alone legacy modernization project, according to a new report, Deal Trends in Claims Systems: 2012 European Edition, from Celent, an international …