CAMBRIDGE, Mass. (AP) – Computer scientists who helped build the foundations of today’s artificial intelligence technology are warning of its dangers, but that doesn’t mean they agree on what those dangers are or how to prevent them. After retiring from …
LAS VEGAS — People who buy gasoline generally don’t care for the product or enjoy the experience of pumping gas: They just want to drive. Chris Colborn, chief experience officer for the Lippincott creative consulting firm, opened with that analogy …
CHICAGO — As technology eliminates claims jobs through automation, insurers will need to build new skill sets for the employees who remain, speakers said during the second and final day of the Insurance Nexus Connected Claims Conference. Eric Brandt, managing …
The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as it recognizes the potential of the technology to sour relationships with customers, according to report released Tuesday by research firm …
While insurance carriers are warming to the idea of automating the claims process—and even possibly touchless claims handling—auto insurance policyholders are still wary of do-it-yourself approaches that don’t give them access to empathetic humans. Those customers who have filed claims …
For years, automobile insurers have used automatic dialogue devices, called chatbots, to field calls from policyholders when they report claims. Last year, personal insurance startup Lemonade took the technology up a notch, boasting that it was closing claims in seconds …
Using technology to sell insurance and gather claims — it seems like the stuff of science fiction. However, advances in natural language processing and artificial intelligence (AI) have led insurance companies to adopt smarter, more automated solutions for assisting customers …
As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn …
Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within three years, according to a …
Starting this July, when customer service employees at Overstock.com are too sick to come to work, they’ll tell Mila they’re not feeling well using an app on their phones or computers. “I’m sorry to hear that,” Mila will respond. After …