The robots are coming—and in some cases, they’re here. Advancements in generative artificial intelligence are enhancing claims processes in many ways, from improving First Notices of Loss (FNOLs) to analyzing videos and images to assessing damage quickly. With all of …
In the eyes of a claimant or beneficiary who has just experienced a claim event, insurance is no longer a two-way contractual agreement; it becomes a guarantee on which payment is expected. This expectation, though understandable, chips away at an …
It’s easy to identify some claims – like spinal injuries — that are going to carry high costs. What’s hard is proactively identifying far more subtle clues that a claim will incur high costs or have a long duration. What …