claims customer service News

Omnichannel Consistency Can Boost Customer Satisfaction During the Claims Process

TeleTech Holdings, Inc., a provider of customer experience, engagement and growth solutions, has published research on what matters most to customers when they file a property/casualty insurance claim. The research is based on results from the 2015 TeleTech P&C Customer …

GEICO’s Fredericksburg Office to Hire 725 Associates in 2014

To keep up with its strong policyholder growth, GEICO announced the company’s regional office in Fredericksburg, Va., plans to hire more than 725 new associates for growth and replacement in 2014. The office, which already employs more than 3,300 associates, …