While the essence of claims adjusting has stayed the same – investigation, evaluation, negotiation – the way a file is documented has changed significantly. Digital files have made paperless claims a reality, according to Kevin Quinley, founder and principal of …
A Washington Court of Appeals decision earlier this year that ruled adjusters can be named individually in bad faith lawsuits has raised concerns among adjusters and insurers across the country, according to Kevin Quinley, founder and principal of Quinley Risk …
When looking to hire a third party vendor or administrator to handle claims, it’s important to consider the experience and history of not just the company, but also the claims handlers. That’s according to Kevin Quinley, founder and principal of …
With the start of the new year only a few days away, health and fitness goals tend to get the most attention. But for those working in claims that want to climb the ladder, it’s important to contemplate work goals, …
With so many eyes on claims files, it’s no wonder documentation is a touchy subject for adjusters. Claims files are reviewed by auditors, supervisors, bad faith attorneys and others passing judgment often months or years after the fact, according to …
Good coverage adjusters don’t keep score of coverage denials and consider the policyholder, underwriter and agent perspectives when reviewing coverage, according to Kevin Quinley, founder and principal of Quinley Risk Associates. Quinley, who has nearly four decades of claims handling …
While having claims best practices can benefit an insurer, it’s important that claims management review and evaluate their reasonableness on a regular basis, according to Kevin Quinley, founder and principal of Quinley Risk Associates. In a recent Claims Journal podcast …
Drones may be a game changer for claims investigations and processing, said Kevin Quinley, founder and principal of Quinley Risk Associates. In a Claims Insights podcast interview with Claims Journal, he discussed the transition in the use of drones from …
Slips, trips and falls are a leading cause of injury for businesses and workplaces, according to Travelers Insurance. Businesses with considerable foot traffic have a heightened concern, especially during the winter months. Some of the hazards associated with slip and …
It’s important that adjusters review bills not only based on cost but also on value, says Kevin Quinley, founder and principal of Quinley Risk Associates. In the latest Claims Insights podcast, he says adjusters shouldn’t be afraid to question charges …