Redundancy is a type of wordy phrase in which, usually, one word is giving the message and the other word is, in a different way, repeating the message. In the phrase “VIN Number,” the term “VIN” already means Vehicle Identification …
One of the most cumbersome aspects of a denial letter is the often-abrupt transition from letter to legalistic policy language to establish what the policy says regarding a particular type of incident. Claims people refer claimants to the policy in …
Old-fashioned words and phrases clutter up claims letters, detract from a professional image and do not belong in your templates or free-form missives. I’ll list a few of these phrases and comment on each. You’re invited to disagree and to …
Although insurance carriers care deeply about the approval ratings from their policyholders, claims responses to claimant complaints are often stodgy, mistake-ridden and vague. The following 10 brief tips will help you catch and correct problems before sending out these important …