In the past few years, we’ve seen a significant rise in bad faith claims against insurers in the U.S. According to a 2022 article by Reuters, multiple jurisdictions have lowered barriers for insured parties, making it easier to establish bad …
Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s climate of increasingly longer claim cycle times and higher costs for …
It would be hard to find a better testimonial to the power of artificial intelligence than what you’ll get when you speak to people overseeing an AI and technology transformation at Sentry Insurance. The Stevens Point, Wisconsin-based mutual carrier insures …
This is set to be the year generative artificial intelligence significantly starts to change how Americans live and work, most notably in the property/casualty industry as companies strive to balance efficiency and costs with investments in systems, training and management. …
Even though hurricane season 2024 has passed, claims professionals are still hard at work processing claims and damages in the aftermath of hurricanes Helene and Milton. Insurers expect to see an influx of activity in Appraisals Under Policy disputes this …
CCC Intelligent Solutions Inc. signed a definitive agreement to acquire claims management platform EvolutionIQ Inc. Subject to the terms and conditions included in the agreement, CCC is expected to acquire EvolutionIQ for $730 million to be paid for with a …
Drivers who have had their car declared a total loss are noticeably impacted by how carriers communicate them. That’s according to survey of U.S. policyholders that shows drivers’ emotional state and their overall satisfaction with their carrier are affected by …
What is the secret to an insurance claims experience that satisfies customers? For years, J.D. Power has conducted surveys and curated lists recognizing insurers that succeed at providing satisfactory claims experiences. Carrier Management recently asked claims leaders at two of …
Crawford & Company has launched a new insurtech company with the goal of offering SaaS solutions aimed at enhancing the efficiency and accuracy of property/casualty claims. Turvi’s SaaS products are designed to improve claims processing workflow, expedite the estimating process …
Over the last 20 years, the role of the claims handler has evolved significantly, from a largely back-office function to one centred around partnership and mutual benefit. In today’s market, claims is now at the forefront of client-insurer relationships, playing …