claims management News

Report: Increased Claims Efficiency Equals Better Customer/Agent Service

Property & casualty (P&C) carriers that upgrade their operational capabilities with a focus on better claims management will increase efficiency, reduce costs, and improve customer and agent service, according to Deloitte’s new report, “Driving Operational Excellence in Claims Management.” “As …

Ricardo Ortega Named Crawford Claims Manager in Brazil

Crawford & Company has named Ricardo Ortega as manager of its claim operations in Brazil. Based in Sao Paulo, he will report to Mauricio Alonso, senior vice president and regional managing director for Latin America. Ortega will be responsible for …