claims resolution News

A Comprehensive Strategy for Optimizing Outcomes in Catastrophic Workers’ Comp Claims

Catastrophic workers’ compensation claims present a complex web of medical, legal and financial challenges. Professionals need a roadmap for navigating the intricate journey from initial injury through long-term care and potential settlement, with key strategies to improve outcomes in these …

Should Insurers Consider Apologies in Claims Handling?

Despite the prevalence of apologies in our society –think Lance Armstrong, Tiger Woods, Mel Gibson and Bill Clinton – the idea of offering an apology as a result of a claim is rarely considered in the insurance industry, according to …