claims skills News

It should not be a surprise that drones fly over disaster areas for property inspection, and some insurers use chatbots to answer policyholders’ claims questions. Claims applications and supporting documents are shared within seconds, and real-time monitoring sensors alert people …

The claims talent management shortage will be relieved somewhat by increased automation and changing skill requirements, according to an industry report released last year by Ernst & Young. Nicole Michaels and Charlie Mihaliak, partners in Ernst & Young’s insurance practice, …