To help you solve your claims writing problems – or those of your colleagues – I have put together a list of 20 topics that claims executives tell me are of concern to them. These topics can harm customer service, …
Clichés are trite written or verbal expressions that are used over and over, eventually wearing themselves out and communicating very little. At first, a phrase is coined and gains popularity (e.g., “Enclosed please find,” “do not hesitate to call,” “point …
Insurance industry experts offered unique analysis and perspective throughout the year on a range of article topics, including machine learning, easing return to work and contents claims handling. The top contributed Claims Journal articles this year tackle subjects, like improving …
The first spell-check system was developed by a group of six linguists from Georgetown University in the late 1970s for the mainframe computers produced by IBM corporation. If, however, you think that Microsoft Word’s Spell Check will alert you to …
As someone who teaches on-site seminars in “Effective Claims Writing,” I read hundreds of letters, memos, safety evaluation and site inspection reports, workers compensation evaluations, e-mail to brokers and loss control recommendations. Rarely do I see a document that completely …
I am delighted to be writing a twice-monthly column on claims writing for Claims Journal. This first column will lay out writing issues to be discussed, types of letters written by claims professional and claims areas – such as auto, …