If 2011 was the year of retrenchment, then 2012 is the year of the customer, finds PwC’s “Top Issues: The Insurance Industry in 2012.” Leading insurers are keenly focusing on improving the customer experience to differentiate themselves from competitors and …
A bar in Michigan’s Thumb can’t shed liability for an attack on a Detroit-area hunter whose friend had danced with another man’s wife. The state appeals court on Friday refused to overturn a jury verdict against Longshot Lanes in Bad …
Staples Canada Inchas breached the country’s privacy law after repeatedly failing to wipe sensitive personal information from computers returned by customers and put back on shelves for resale. In an annual report released Tuesday, Canada’s privacy watchdog released the results …
The owner of an Ann Arbor self-storage business has been cleared of liability in the death of a customer who accidentally locked himself in a car trunk. The Michigan appeals court last week overturned a decision by a Washtenaw County …