customer expectations News

CHICAGO — As technology eliminates claims jobs through automation, insurers will need to build new skill sets for the employees who remain, speakers said during the second and final day of the Insurance Nexus Connected Claims Conference. Eric Brandt, managing …

Insurer websites are not keeping up with customer expectations, with just over half saying they “definitely will” return to the site for their servicing needs, according to the J.D. Power 2016 Insurance Digital Evaluation Study, released last week. The Insurance …