Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to improve technology and connect rate to risk, Berkshire’s personal auto insurer still surpasses Progressive on customer satisfaction. According to the …
Alliance United Insurance Co. has agreed to pay $1.1 million to two Southern California district attorney’s offices to resolve allegations that it failed to timely investigate auto accident claims. Los Angeles County District Attorney George Gascón and Ventura County District …
Auto repairs are taking more than twice as long as they did in 2021, but policyholders who filed claims appear to be taking that in stride. J.D. Power reported Thursday that the industry average claims satisfaction rating increased five points …
Homeowner satisfaction with property claims edged higher last year, but longer cycle times caused by severe events and rising costs challenged insurers and tested the limits of digital tools, J.D. Power said Thursday. The industry average for overall customer satisfaction …
Customer satisfaction with insurers’ digital claims systems declined for the second time in two years, according to a JD Power survey of auto and home policyholders. Mark Garrett, director of property and casualty insurance intelligence for the consumer research company, …
At the same time US motorists have become more accident prone, they have grown impatient with insurers because of how long it’s takes to resolve their auto claims. J.D. Power reported Thursday that the average customer satisfaction score for auto …
Along with driving process efficiencies, combating fraud, and working to achieve consistently better outcomes, insurance company claims executives are now focusing more attention on enhancing customer satisfaction as a key element to improve the performance of their injury claim portfolios. …
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall satisfaction scores ever measured, J.D. Power said. The market-research firm’s 2021 U.S. Property …
United States consumers are generally more satisfied with insurers’ digital claims channels than their counterparts in the United Kingdom, Australia, New Zealand and Hong Kong, but more work can be done to enhance the claims experience, according to a new …
You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers are doing a better job than ever of pleasing their customers when responding to claims, according to J.D. Power. Results …