A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D....
customer satisfaction News
What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policyholder who has recently...
Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a...
Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, according to the J.D. Power...
By this point, we have all likely seen and read at least a handful of articles centered around millennials and...
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59...
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first...
Auto insurance customers continue to be pleased with not only with their claims settlements but also with how quickly their...
Communication throughout the claims process is crucial to providing a satisfying claims experience, according to the J.D. Power and Associates...