Innovation in the insurance industry is no longer a buzzword. It is fast becoming a catalyst to win market share....
Customer Service News
Travelex is restoring operations to process foreign exchange orders electronically, it said on Monday, almost two weeks aftercyber hackers took...
Southwest Airlines Co, the biggest user of Boeing Co’s 737 MAX jets that were grounded worldwide following two fatal crashes,...
The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as...
Things you learn when you help someone in a disaster THURSDAY, NOVEMBER 8 “Hi, Karlyn. It’s your sister. We’ve been...
Ashley Berg has been named sales & marketing coordinator for Wells Media Group, Inc.. In this role, Berg will be...
As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need...
Engaging customers and improved claims processes are the top goals for innovating the claims customer service experience, according to a...
The Internet of Things is changing the customer experience, according to Kevin Daley, chief business architect at IBM. Daley, who...
With fewer catastrophic storms than prior years, insurance providers have been able to focus time on and apply lessons to...