Innovation in the insurance industry is no longer a buzzword. It is fast becoming a catalyst to win market share. In the past, the industry has been a slow adopter of emerging technologies. The industry was also marred by other …
Travelex is restoring operations to process foreign exchange orders electronically, it said on Monday, almost two weeks aftercyber hackers took hold of its systems, leading to a global blackout of its online services. Staff at Travelex were forced to use …
Southwest Airlines Co, the biggest user of Boeing Co’s 737 MAX jets that were grounded worldwide following two fatal crashes, dropped two places from the top in terms of passenger satisfaction in 2019, a survey by the American Customer Satisfaction …
The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as it recognizes the potential of the technology to sour relationships with customers, according to report released Tuesday by research firm …
Things you learn when you help someone in a disaster THURSDAY, NOVEMBER 8 “Hi, Karlyn. It’s your sister. We’ve been evacuated. There’s a big fire up in Paradise that might head down our way. Just wanted to let you know …
Ashley Berg has been named sales & marketing coordinator for Wells Media Group, Inc.. In this role, Berg will be responsible for a variety of sales, marketing and customer service activities that drive and support sales growth. Prior to this …
As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn …
Engaging customers and improved claims processes are the top goals for innovating the claims customer service experience, according to a new survey of 400 insurance executives released by Insurance Nexus. The insurance research and analysis firm found that 78 percent …
The Internet of Things is changing the customer experience, according to Kevin Daley, chief business architect at IBM. Daley, who looks at existing and future technologies and has been with IBM for the past 15 years, spoke recently at Safelite …
With fewer catastrophic storms than prior years, insurance providers have been able to focus time on and apply lessons to managing non-catastrophic claims, which has resulted in a third consecutive year of higher overall satisfaction among homeowners who have filed …