Customer Service News

Best Reports on Europe’s Insurers

“Non-life insurance premiums are flat or declining while claims costs are escalating in Western Europe’s major markets,” said a bulletin from A.M. Best. “Meanwhile, life insurers’ growth is threatened by turmoil in the credit and equity markets. In Central and …

Craftech Expands Sales Team with the Addition of Industry Leader, Natalie Harder

Thursday October 2, 2008 – Natalie Harder has joined Craftech Restoration as the Account Manager for the Central and Eastern Massachusetts region. In this sales and marketing role, Natalie will communicate Craftech’s service solutions to companies in the insurance and …

California State Fund Names Five Management Appointments

California’s State Compensation Insurance Fund announced five executive appointments – chief operating officer, general counsel, chief risk officer, chief financial officer and chief information officer. The appointments were authorized by Senate Bill 1145, signed into law Sept. 26, 2008, by …

Access General Agency Launches New Web Site

Woodbury, NY, September 30 2008 – Access General Agency (AGA), the leading provider of homeowners insurance solutions to independent brokers in the United States, has launched a brand new fully-interactive web site today. The site, www.accessgen.com, is designed in direct …

California Approves Legislation To Transform Workers’ Comp Insurer

Calif. Gov. Arnold Schwarzenegger has signed legislation to help transform the Golden State’s workers’ compensation insurer, the State Compensation Insurance Fund. Assembly Bill 1874 and Senate Bill 1145 are an important step toward increased transparency and strengthened corporate governance for …

Humana Pays $750,000 to Resolve Wisconsin Complaints

Humana Insurance Co. paid the state of Wisconsin $750,000 to settle complaints about its marketing of Medicare products, customer service and other practices. The payment settles an investigation by the Office of Insurance Commissioner that alleged the health insurer violated …

Best Reports on Canada’s P/C Insurers

“Canada’s property/casualty insurance sector is stable, but strong capitalization and profitability provide the ingredients for continued softening in the market,” indicates a new report from A.M. Best on the country’s insurance industry. Best also noted that “pricing is down across …

Best’s Reinsurance Report Sees Strong Capitalization in a ‘Soft Market’

A special report on the reinsurance industry from A.M. Best indicates that “the global reinsurance sector should remain profitable in 2008.” However, Best added that it “believes results will reflect more accurately market trends as margins are expected to moderate. …

McAuley Woods and Associates’ Adrian Smith to Expand Midwest Presence

West Palm Beach, FL, August 28, 2008 — McAuley Woods and Associates is excited to announce that it has completed negotiations with Adrian Smith, CEO of Geneva Risk Services, to open McAuley Woods of the Midwest. Adrian’s current team of …

Farmers Alliance Companies Selects PipelineClaims 3.0 as Part of a Technology Modernization Initiative

New Web-Based System Customizes and Consolidates Claims Processing Environment Honolulu, HI – August 26, 2008 — BlueWave Technology™, Inc., a provider of property and casualty insurance solutions, today announced that the Farmers Alliance Companies (FAMI) have selected BlueWave Technology’s PipelineClaims® …