Customer Service News

Clements International Joins Council of Insurance Agents and Brokers

(Washington, D.C.) Clements International announces it has been formally accepted as an association member of the Council of Insurance Agents and Brokers (CIAB). Being a member of the CIAB enhances Clements’ ability to build professional relationships with other industry leaders. …

MyNewMarkets.com Announces Two More Exchange Conferences

Due to the success of it’s inaugural Exchange conference, MyNewMarkets.com, has scheduled two additional conferences in San Diego on Sept. 4, 2008. and Dallas on Sept. 30, 2008. MyNewMarkets.com Exchange conferences can best be described as insurance “market fairs,” where …

N.H. Calls on Insurers to Get More Claims Adjusters to Storm Victims

Last week’s severe tornadoes and thunderstorms in New Hampshire have prompted the state’s insurance chief to allow temporary emergency licensing of property/casualty claims adjusters to speed up recovery. Insurance Commissioner Roger Sevigny has also written to insurance companies urging them …

Study: Buyer Satisfaction Better When Local Agent Plays a Role

A new industry study says that buyers who purchase their auto insurance policies through local agents give significantly higher average satisfaction scores compared with those who purchase policies from call center representatives or via Internet channels. “Buyers who use insurance …

Growing Your Insurance Agency Just Got A Lot Easier with InsuranceLeadz.com

As an insurance agency you know how important your existing customers are but for your business to grow and prosper new business is extremely important. It doesn’t matter whether you are selling home insurance, auto insurance, business insurance, health insurance, …

Strengths and Weaknesses, Part 2: What Agents Think of Regional, National P/C Insurers

Regional carriers come out on top in agency compensation and claims services, while nationals outscore regionals on loss control and technology. That’s according to an Insurance Journal weeklong survey in June on regional and national insurance companies. More than 400 …

Study: Call Center Issue Resolution Drives Loyalty, Retention, Satisfaction

The ability of customer service representatives to resolve customer issues is the most critical driver of customer satisfaction, loyalty, and word of mouth recommendations. Yet one in five customers report their experience with a customer service representative at a call …

Farmers Appoints Cuffe VP of Claims Training

Los Angeles-based Farmers Group Inc. appointed Mike Cuffe, former assistant vice president of claims training and development at the University of Farmers, to vice president of claims training. He will oversee the training of new and veteran claims representatives at …

Tips for Choosing an Insurance Lead Service

Choosing the right insurance leads service may be the best thing that you ever do as an agent. If you are doing business with the right type of service, you are sure to have a better chance of success. On …

The 2007 Numbers are in for National Contractors Insurance Company, Inc., A Risk Retention Group (NCIC)

Another Year of Solid Growth, With 2007 Premiums Increasing By 16.5% Over 2006 Strength and Security – Reinsured by AM Best Rated A- IX, 95:5 Quota Share After 1st $10,000 – Arguably One of the Strongest RRG’s in the Construction …