Customer Service News

Arrowhead Announces Kingsley Will Join Commercial Division Management Team

San Diego, CA, 05/06/2008 – ARROWHEAD General Insurance Agency, Inc. announced that Robert T. Kingsley has joined the Arrowhead Commercial Division senior management team as president of the Specialty Contractors, Commercial Auto and Surety Programs. Kingsley will report to Bill …

How to Effectively Purchase Online Insurance Leads

Purchasing online insurance leads has been proven effective for agents who are interested in increasing their workload, and in turn the amount of money that they earn. But before you can get started, you need to learn how to effectively …

Louisiana Keeps Pressure on Road Home Contractor

Even as it met a deadline to avoid a $3.3 million performance penalty, the private company that runs Louisiana’s Road Home program faced a new $1.65 million fine if it did not meet additional benchmarks designed to get rebuilding aid …

Best’s Bermuda Report Focuses on ‘Bounce Back’

A new A.M. Best Co. research report – “Bermuda – 2007 Financial Review” – featured in BestWeek U.S./Canada, finds that “three years removed from unprecedented hurricane losses, the Bermudian insurance market is bouncing back with a fury. “The market posted …

Arrowhead Announces Website Enhancements for Producers & Insureds

San Diego, CA, 04/04/2008 – ARROWHEAD General Insurance Agency, Inc. announced today it has launched its renovated corporate website, www.ArrowheadGrp.com and its secure online portal, www.ArrowheadExchange.com. Both sites will feature new looks, intuitive navigation and improved tools focused on enhancing …

Claims Adjusting Company Introduces Emergency ALE Debit Card Program

3/7/2008 Whitehouse, Ohio – Mariposa Insurance Services announced today a new service to Insurance Carriers called the Emergency ALE Debit Card Program. The program will allow an insurance company’s customers the ability to receive cash via an ATM, book a …

PIA National Honors Texan Markwell as Customer Service Rep of Year

Barb Markwell was named the 2008 PIA National Customer Service Representative of the Year on March 1, 2008 during a ceremony in Arlington, Virginia. The award was presented by the National Association of Professional Insurance Agents (PIA) and was sponsored …

Virginia to Charge Fee for Renewing Registrations at DMVs

If you’ve ever said you’d give $5 to avoid the lines at the DMV, it’s time to put your money where your mouth is. The Senate voted 35 to four Wednesday to charge those who go into a Department of …

Fireman’s Fund Names Larocco President/CEO

Novato, Calif.-based Fireman’s Fund Insurance Company has named Michael LaRocco president and CEO. His appointment was made by the company’s board of directors. LaRocco will start on March 17 and will report to Chuck Kavitsky, president and CEO of Allianz …

Arrowhead Announces Senior Executive’s Retirement

San Diego, CA, 02/20/2008 – ARROWHEAD General Insurance Agency, Inc. announced today that Richard S. Rohde, president of Arrowhead’s Commercial Auto, Specialty Contractors and Surety Programs, is retiring from the company effective June 30, 2008. The company had previously appointed …