Customer Service News

Small Business Association Closing Disaster Centers in Washington

The Small Business Administration is closing disaster loan centers in Belfair, Long Beach and Raymond, Wash. on Feb. 7. The SBA says customer service representatives will still be available at disaster recovery centers in Aberdeen and Chehalis. The federal agency …

Calif. Insurance Dept. and DHMC Target PacifiCare for Poor Claims Handling

California Insurance Commissioner Steve Poizner and Cindy Ehnes, director of the California Department of Managed Health Care (DMHC), announced Tuesday a joint action against PacifiCare companies, owned by UnitedHealth Group, in response to more than 130,000 alleged claims handling violations. …

Auto Glass Techs Seek World Title

From a pool of more than 3000, hundreds of Belron U.S. glass replacement and repair technicians across the country will vie to be the top installers representing the United States at the ‘Best of Belron’ international vehicle glass installation competition …

Ratings Recap: Verlan, ACMAT, Heritage, Alfa, Petroleum Marketers, Berkshire (Debt), Consumers, ACA Financial

A.M. Best Co. indicated that the financial strength rating (FSR) of ‘A’ (Excellent) and issuer credit rating (ICR) of “a” of Verlan Fire Insurance Company of Silver Spring, MD, are unchanged following the recently announced definitive agreement by The Hanover …

California State Fund Offers Credit Extension to Storm Victims

California’s State Compensation Insurance Fund announced it will extend credit to policyholders who have suffered a financial loss or business disruption caused by recent wind and rainstorms that struck the counties of Butte, Glenn, Kings, Marin, Placer, San Francisco, San …

Best Report Warns on Danger of ‘Moderate Quakes’ in Europe

In a special report A.M. Best Co. warns that “lurking beneath Central Europe are numerous faults that rarely break the ground surface but that still could lead to large scale catastrophe losses for insurers and reinsurers.” As a result Best …

Best: ‘Unauthorized’ Reinsurance Increasing P/C Market Share

A.M. Best Co. has published a special report which examines the increasing use of “unauthorized reinsurance” in the U.S. P/C insurance industry. The report also indicates, however, that an “expensive infrastructure of collateral tracking, accounting and reporting surrounds the practice.” …

Albertsons Recalls Soup Mix Thought Contaminated with Glass

The Albertsons supermarket chain is recalling its in-house brand of bean soup mix from shelves in western states. The recall is for its 20-ounce Albertsons 16-Bean Soup Mix that has the UPC number 41163-48496. It’s believed the product was contaminated …

S.H. Smith Acquires Firm and Opens Philadelphia Office

Philadelphia, PA – December 17, 2007 – S. H Smith & Co., Inc., a national, independently owned wholesale insurance broker, managing general agency and program administrator, has acquired SecureRisk Intermediaries Insurance Agency and is opening an office in Philadelphia to …

Philadelphia Insurance Goes Paperless

Philadelphia Insurance Cos. has introduced a new online policy delivery system. Effective Dec.1, 2007, agents and policyholders will receive policy documents and endorsements electronically. In addition to viewing policy documents, the online portal provides accessibility to billing, claims reports, business …