Customer Service News

Calif. State Fund Offers Credit Extension to Fire Victims

California’s State Compensation Insurance Fund announced it will extend credit to policyholders who have suffered a financial loss or business disruption caused by the dozen wildfires that are ravaging seven counties in Southern California: Los Angeles, Orange, Riverside, San Bernardino, …

Calif. Supreme Court Qualifies Enforcement of Class Action Waivers

The California Supreme Court has ruled that class action waivers in arbitration agreements are unenforceable if a court determines “that a class arbitration would be a significantly more effective way of vindicating the rights of affected employees than individual arbitration.” …

Rowlett Appointed Claims Manager in Stockton for Calif. SCIF

Janet Rowlett has been promoted to claims manager of the Stockton District Office for California’s State Compensation Insurance Fund. Rowlett brings 21-years of workers’ compensation experience to her new post which started when she was hired as a customer service …

Minn. Nominee Named 2007 Outstanding Insurance CSR of the Year

Peggy S. Lund, CIC, of R. J. Ahmann Cos. in Eden Prairie, Minn. was recently awarded the most prestigious honor available to an insurance customer service representative (CSR)—the 2007 National Outstanding CSR of the Year Award. The Society of Certified …

Find out Why Best Insurance Agents Spend Less Money on Marketing but Sell More Policies than You Do.

Insurance agents, financial advisors and financial planners are wasting thousands of dollars on expensive bus bench advertisements, junk mail post card marketing, dinner seminars, yellow pages, and ineffective newspaper ads. On the other hand, top producers spend their marketing budget …

Calif. State Fund Offers Policyholders Credit Extension

California’s State Compensation Insurance Fund announced that it will extend credit to policyholders who have suffered a financial loss or business disruption caused by recent wildfires that ravaged the Lake Tahoe area. The fires caused havoc, burning some 3,100 acres, …

e2Value® Partners with RSMeans® to Provide Real-Time Valuation for Residential, Commercial, Farm and Ranch Properties

New eValue-MCV™ Automated Valuation Tool replaces the CostWorks® Valuator for Insurance for RSMeans Clients in U.S., Canada Stamford, Conn. – e2Value, Inc., a leading provider of Insurance-to-Value Internet applications, and RSMeans, the foremost provider of construction cost data in North …

75% of Auto Insurance Shoppers Who Met with Poor Service Switch Carriers, Survey Finds

While 33 percent of auto insurance consumers who shop because of price ultimately switch carriers, nearly 75 percent of those who shop because they have experienced poor customer service switch carriers, according to the J.D. Power and Associates 2007 Insurance …

Fla. Task Force on Citizens’ Claims Handling to Meet in Fort Lauderdale

The legislatively-created Florida Task Force on Citizens Property Insurance Claims Handling and Resolution will meet twice on June 19 in Fort Lauderdale. Consumers who have homeowner policies with Citizens or who have open claims from the 2004/2005 hurricane seasons are …

First Cardinal Reports Hirings, Promotions at N.Y. Headquarters

Workers compensation administrator First Cardinal LLC announced the hiring and promotion of several employees at its Latham, N.Y. headquarters. Christine D. Bentsen has joined the accounting department as a senior accountant. Prior to joining First Cardinal, Bentsen was employed with …