Customer Service News

Best Issues Special Bermuda Report

A.M Best Co. has issued a special report on the Bermuda insurance market, which, among other analyses, compares the disastrous 2005 hurricane season with the startlingly benign one in 2006. Between the two Best notes that the “Bermuda market reported …

Here is a Method That is Helping Insurance Agents Succeed in Selling Insurance

Insurance agents that succeed in the insurance industry spend at least two hours a day prospecting on the phone. These insurance agents don’t cold call or prospect their relatives, they get insurance leads. Behind every successful insurance agent, there is …

Fla. Finance Office Forms Task Force on Citizens’ Claims Handling and Resolution

In an ongoing effort to improve Citizens’ policyholder and applicant services, Florida Chief Financial Officer Alex Sink announced appointees to the legislatively-created Task Force on Citizens Property Insurance Claims Handling and Resolution. The first meeting took place Monday at the …

Survey: 75% of Consumers Satisfied with Insurance Agents; Prefer Personalized Service

Three-quarters of consumers are very satisfied with the service provided by their insurance agents and remain committed to working with them in the future, according to a new survey of 1,000 American consumers commissioned by IBM. U.S. consumers want personalized …

UnitedHealthcare Pays $650,000 Fine Imposed by Neb. Department

The Nebraska Department of Insurance and UnitedHealthcare have settled complaints about the company’s past claims process, with the company agreeing to pay the largest fine ever imposed by the department, $650,000. The settlement was announced this week by state Insurance …

Fla.’s Citizens to Hold Policyholder Public Forum

Citizens Property Insurance Corp. will hold an open forum May 15 in Fort Lauderdale for policyholders and members of the public to discuss customer service plans, solicit suggestions for improvement and offer individual help for policyholders with questions about their …

Best Issues Special Report on European Life and Non-Life Markets

According to a newly issued special report from A.M. Best Co., European life insurers have experienced strong growth over the past few years, due to strong demand for unit-linked products, good investment conditions and the companies’ focus on selling capital …

Best Analyzes UK P/C Market; Will They Manage the Cycle?

A.M. Best Co. has released a report on the U.K. non-life market, the third largest in the world. It is more or less dominated by five companies — Aviva, Royal Bank of Scotland (RBS), Royal & Sun Alliance, AXA and …

Interview with David Bailey, Application System Architect, State Auto Insurance

Conducted by Diane Winston, on behalf of e2Value® January 2007 Today, technology is helping insurance companies to access data more quickly. And one company, Connecticut-based e2Value®, has leveraged technology by introducing a Web-based system that consistently produces quick and more …

Clements International Offers Enhanced Global Health Insurance Solution

Washington, D.C. – Clements International is pleased to announce an enhanced health insurance solution for those living and working abroad – GlobalCare® Health Insurance program. GlobalCare® provides comprehensive worldwide medical and dental coverage for individuals living outside of their home …